Thank you for shopping at Elowen Global Limited! We want you to be completely satisfied with your purchase. If for any reason you are not, our Returns Policy outlines the steps you can take.
1. Return Eligibility
You may return unworn, unused, and undamaged items within 30 days of the delivery date for a full refund. All original packaging and tags must be included.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] to request a return authorization. Include your order number and reason for return.
- Pack Your Item: Repack the item securely in its original packaging.
- Ship the Item: Use a traceable shipping method to return the item to: Elowen Global Limited
124 City Road, London, United Kingdom,EC1V2NX
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for returns.
4. Refund Processing
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
5. Non-Returnable Items
Certain items, including clearance items and gift cards, are non-returnable. Please check the product description for specific details.
6. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
7. Contact Us
If you have any questions about our Returns Policy, please reach out to us at:
Email: [email protected]
Address: 124 City Road, London, United Kingdom,EC1V2NX
Thank you for choosing Elowen Global Limited! We appreciate your business.